WestGlobal’s Vantify Experience Centre enables real-time measurement, presentation and analysis of an Enterprise’s service delivery performance. ‘Customer Experience’ and ‘Service Experience’ features allow measurement from service ‘consumer’ and ‘provider’ viewpoints.

Vantify benefits include:

• Enhanced Customer Experience: improve service assurance through continuous measurement and optimization of service delivery.
• Reduced Incident Count: identify and resolve problems before they become customer impacting.
• Improved Decision Making: presentation of ‘relevant and actionable’ information enables better prioritization and resource allocation.
• Reduced Cost: substantially reduces root-cause-analysis time for service issues in complex multi-domain technical environments.
• Outsourcing Performance Management: baseline current performance to establish targets and SLAs; continuously track performance against SLA.

Built on an innovative combination of Business Activity Monitoring and Complex Event Processing technologies, Vantify offers unrivaled levels of insight, flexibility and scalability.

Contact WestGlobal today to understand how you can ‘Vantify’ your Customer and Service Experience.