"Vantify has uniquely enabled Vodafone Ireland to proactively monitor key business activities in real-time, thus assuring key revenue streams and customer satisfaction.”

“Over the past few weeks our Customer Care Stability Programme has closed a large number of actions. These actions have focused on process, people and tools to ensure the ongoing stability of customer care systems. We have deployed a Vantify "Operational" dashboard which enables Support to proactively monitor our business services resulting in reduced down time and faster restoration of services. This is an automated system and reinforces our end to end  Customer Service Management ability. Customer stability is essential to our business and to customers' end user experience. Also we meet weekly to review and monitor the root causes of our incidents and to ensure that our problem management process is meeting the needs of our customers.”

“I often take a snapshot of the minute view for Vantify data and compare it to the same time period the previous day to help identify slowness in the systems before they become problems. Without Vantify, identifying a performance issue in advance of an incident would be much harder to spot.”

“Just this past weekend we noticed a problem with our (revenue generating) Service. The service was taking 8-11 seconds to process and a noticeable queue of requests had built on the (named bank) side. Following detailed investigation it was eventually discovered that an underlying adaptor was active but not receiving requests. This has been addressed and the dashboard is allowing us to monitor the situation. The dashboard certainly presented the issue clearly and allowed the Second Level Support to react without receiving an alert from first line or from the users.”