Comments on: Big Brother http://www.westglobal.com/blog/2008/06/09/big-brother/ From the creators of Vantify Thu, 10 Feb 2011 18:17:06 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brian Connell http://www.westglobal.com/blog/2008/06/09/big-brother/comment-page-1/#comment-6 Brian Connell Thu, 12 Jun 2008 10:10:37 +0000 http://www.westglobal.com/blog/?p=5#comment-6 Hi Dave, that's pretty much the way we see it. We often find that IT operations are cut off from the real business processes and activities, and rarely understand what metrics can correlate technology performance with business performance. So we end up with a situation whereby they only focus on key technical metrics like 99.9% uptime, or creating a performance SLA that averages all performance over an hour. It's a bit like driving a delivery truck remotely by only monitoring the cockpit controls such as the speedometer and the fuel gauge. You end up waiting for the customer to call to tell you if the wrong parcel was delivered, or the wrong destination, etc. Hi Dave, that’s pretty much the way we see it. We often find that IT operations are cut off from the real business processes and activities, and rarely understand what metrics can correlate technology performance with business performance. So we end up with a situation whereby they only focus on key technical metrics like 99.9% uptime, or creating a performance SLA that averages all performance over an hour.

It’s a bit like driving a delivery truck remotely by only monitoring the cockpit controls such as the speedometer and the fuel gauge. You end up waiting for the customer to call to tell you if the wrong parcel was delivered, or the wrong destination, etc.

]]> By: Dave Allen http://www.westglobal.com/blog/2008/06/09/big-brother/comment-page-1/#comment-5 Dave Allen Mon, 09 Jun 2008 14:30:26 +0000 http://www.westglobal.com/blog/?p=5#comment-5 interesting post. Keep 'em coming! re collecting data that doesnt cause a business impact, I guess the falling tree doesn't matter as long as all the trees in the forest dont fall! interesting post. Keep ‘em coming!

re collecting data that doesnt cause a business impact, I guess the falling tree doesn’t matter as long as all the trees in the forest dont fall!

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