Comments on: Defining Customer Experience http://www.westglobal.com/blog/2008/07/11/defining-customer-experience/ From the creators of Vantify Thu, 25 Feb 2010 16:09:37 +0100 http://wordpress.org/?v=2.8.4 hourly 1 By: Nigel http://www.westglobal.com/blog/2008/07/11/defining-customer-experience/comment-page-1/#comment-65 Nigel Fri, 01 Aug 2008 12:04:09 +0000 http://www.westglobal.com/blog/?p=20#comment-65 Hi Doug, thanks for the comment and I'll definitely look at the Apdex site which I had not come across until now. I'm definitely in agreement with the need to be consistent in terminology and I guess my Blog reflected a use of terms WestGlobal has evolved towards as we've (hopefully) got better at helping enterprises to understand the value of our approach to monitoring. Hi Doug,

thanks for the comment and I’ll definitely look at the Apdex site which I had not come across until now. I’m definitely in agreement with the need to be consistent in terminology and I guess my Blog reflected a use of terms WestGlobal has evolved towards as we’ve (hopefully) got better at helping enterprises to understand the value of our approach to monitoring.

]]> By: Doug McClure http://www.westglobal.com/blog/2008/07/11/defining-customer-experience/comment-page-1/#comment-64 Doug McClure Thu, 31 Jul 2008 03:02:19 +0000 http://www.westglobal.com/blog/?p=20#comment-64 Nigel, I'd strongly encourage you to adopt the approach recommended by Apdex here http://www.apdex.org/. The industry does not need another way to define user experience. This is a huge issue when all of the vendors are doing things differently. Reach out to Peter Sevcik and at least have him walk you through the concept. Tks, Doug BSM Blog: http://dougmcclure.net Nigel,

I’d strongly encourage you to adopt the approach recommended by Apdex here http://www.apdex.org/.

The industry does not need another way to define user experience. This is a huge issue when all of the vendors are doing things differently.

Reach out to Peter Sevcik and at least have him walk you through the concept.

Tks,

Doug
BSM Blog: http://dougmcclure.net

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