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	<title>The BTM Blog &#187; Brian Connell</title>
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	<link>http://www.westglobal.com/blog</link>
	<description>From the creators of Vantify</description>
	<lastBuildDate>Mon, 16 Jan 2012 15:22:42 +0000</lastBuildDate>
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		<title>5 Tips for Business Transaction Monitoring</title>
		<link>http://www.westglobal.com/blog/2012/01/16/5tipsforbtm/</link>
		<comments>http://www.westglobal.com/blog/2012/01/16/5tipsforbtm/#comments</comments>
		<pubDate>Mon, 16 Jan 2012 15:22:42 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[BTM]]></category>
		<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Business Transaction Monitoring]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[SDP]]></category>
		<category><![CDATA[Service Delivery Monitoring]]></category>
		<category><![CDATA[Service Experience]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=125</guid>
		<description><![CDATA[Here&#8217;s 5 of our favorite tips we&#8217;ve gathered over the years to assist you in getting the most from your Business Transaction Monitoring solution: Start out by identifying your key transactions and Services.  Be selective.  Too much noise in terms of data and alerts can be detrimental.  Focus on actionable information, not just data for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Walk the Talk</title>
		<link>http://www.westglobal.com/blog/2011/04/19/walk-the-talk/</link>
		<comments>http://www.westglobal.com/blog/2011/04/19/walk-the-talk/#comments</comments>
		<pubDate>Tue, 19 Apr 2011 07:48:22 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[BTM]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Business Transaction Monitoring]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[SDP]]></category>
		<category><![CDATA[Service Delivery Monitoring]]></category>
		<category><![CDATA[Service Experience]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=108</guid>
		<description><![CDATA[I&#8217;ve seen on a number of occasions where alerts are placed on a dashboard, assigned a trouble ticket, and/or emailed to all members within the IT operations department.  Inevitably, and predictably, chaos reigns.  The easy alerts are quickly dealt with, and the more difficult situations are never given more than a cursory look.  It&#8217;s generally [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Availability, Capability, Delivery</title>
		<link>http://www.westglobal.com/blog/2011/03/03/availability-capability-delivery/</link>
		<comments>http://www.westglobal.com/blog/2011/03/03/availability-capability-delivery/#comments</comments>
		<pubDate>Thu, 03 Mar 2011 19:07:14 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[ACD]]></category>
		<category><![CDATA[Availability Capability Delivery]]></category>
		<category><![CDATA[BTM]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Business Transaction Monitoring]]></category>
		<category><![CDATA[SDP]]></category>
		<category><![CDATA[Service Delivery Monitoring]]></category>
		<category><![CDATA[Business IT alignment]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=84</guid>
		<description><![CDATA[I have yet to meet with a customer who hasn&#8217;t asked within the first couple of minutes to explain the difference between Vantify and their usual Enterprise Monitoring solutions. Here&#8217;s a simple method.  Simply figure out which of the following your monitoring is providing answers to: Resource Availability.  Any element within your IT infrastructure is [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Dark Matter of the Business Universe</title>
		<link>http://www.westglobal.com/blog/2011/02/11/the-dark-matter-of-the-business-universe/</link>
		<comments>http://www.westglobal.com/blog/2011/02/11/the-dark-matter-of-the-business-universe/#comments</comments>
		<pubDate>Fri, 11 Feb 2011 00:56:10 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=83</guid>
		<description><![CDATA[There&#8217;s no doubt that enterprises have always known about Business Events, but it&#8217;s only in relatively recent times that Business Events are being recognized and processed as vital signals and indicators of Business activity. Capturing and analyzing events the moment they occur provides valuable insights, capable of improving the reactions times and quality of decisions [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Shhhh&#8230;.</title>
		<link>http://www.westglobal.com/blog/2011/02/04/shhhh/</link>
		<comments>http://www.westglobal.com/blog/2011/02/04/shhhh/#comments</comments>
		<pubDate>Fri, 04 Feb 2011 14:29:48 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[back]]></category>
		<category><![CDATA[return]]></category>
		<category><![CDATA[whisper]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=80</guid>
		<description><![CDATA[It&#8217;s easier than you might think to simply not keep up with a blog. Before you know it, it&#8217;s been 12 months or more since the last update. We&#8217;ve decided to restart blogging again, mainly because people have made nice comments to me on the posts, and also because we&#8217;ve always got something to say! [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>5th EPTS Symposium thinking out loud</title>
		<link>http://www.westglobal.com/blog/2009/10/07/5th-epts-symposium-thinking-out-loud/</link>
		<comments>http://www.westglobal.com/blog/2009/10/07/5th-epts-symposium-thinking-out-loud/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 22:50:00 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[EPTS]]></category>
		<category><![CDATA[5th Symposium]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=75</guid>
		<description><![CDATA[Back from beautiful Trento in Italy where the 5th EPTS Symposium was held.  Marvelous location, and we even managed to find a really beautiful Michelin-star rated restaurant. While it was great to meet up with some friends and colleagues, and there were some very interesting nuggets at the conference, my overall impression was one of [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>But I&#8217;ve Already Got Monitoring</title>
		<link>http://www.westglobal.com/blog/2009/07/03/but-ive-already-got-monitoring/</link>
		<comments>http://www.westglobal.com/blog/2009/07/03/but-ive-already-got-monitoring/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 21:46:58 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Service Experience]]></category>
		<category><![CDATA[BAM]]></category>
		<category><![CDATA[Monitoring]]></category>
		<category><![CDATA[premptive]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=67</guid>
		<description><![CDATA[A partner of ours returned from a meeting recently with the reaction from the prospect of &#8220;I already monitor my systems, why do I need more monitoring?&#8220;.  Great question. I get that a lot. It&#8217;s a normal reaction. Usually from the IT Operations Director who has spent considerable sums of money on monitoring to date, [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>High Tech Fortune Telling?</title>
		<link>http://www.westglobal.com/blog/2009/02/28/high-tech-fortune-telling/</link>
		<comments>http://www.westglobal.com/blog/2009/02/28/high-tech-fortune-telling/#comments</comments>
		<pubDate>Sat, 28 Feb 2009 14:07:35 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=45</guid>
		<description><![CDATA[I was recently giving a presentation to a rather large utility provider, and was asked the question &#8220;But why do I need real-time?&#8221; Good question.  And a very difficult question to answer correctly in most cases.  There&#8217;s lots of answers that address the requirement &#8211; in theory.  Take your pick from the ones I come across [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Causality, Context, and &#8220;Heavy Snow in Madrid&#8221;</title>
		<link>http://www.westglobal.com/blog/2009/01/31/heavy_snow_in_madrid/</link>
		<comments>http://www.westglobal.com/blog/2009/01/31/heavy_snow_in_madrid/#comments</comments>
		<pubDate>Sat, 31 Jan 2009 13:43:57 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[airport]]></category>
		<category><![CDATA[causality]]></category>
		<category><![CDATA[madrid]]></category>
		<category><![CDATA[nigel]]></category>
		<category><![CDATA[spain]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=39</guid>
		<description><![CDATA[Sometimes (and most especially it seems in Europe), bad weather can bring a country to a standstill.  Not long ago, some snow fell in Madrid (pretty rare) and resulted in what appeared to be a national emergency including shutting down the airport for a small period.  The following is an email written by one of [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>One-by-one can still be CEP</title>
		<link>http://www.westglobal.com/blog/2008/10/31/one-by-one-can-still-be-cep/</link>
		<comments>http://www.westglobal.com/blog/2008/10/31/one-by-one-can-still-be-cep/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 14:57:28 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[EPTS]]></category>
		<category><![CDATA[CEP]]></category>
		<category><![CDATA[Event Cloud]]></category>
		<category><![CDATA[One-by-one]]></category>
		<category><![CDATA[sets of events]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=35</guid>
		<description><![CDATA[Having read Opher&#8217;s excellent blog posting on describing CEP maturity models, I found that while I agreed with Opher&#8217;s descriptions of differences between messaging and events, I disagreed with describing phase 3 of CEP as &#8220;towards looking at &#8216;event clouds&#8217; instead of events one-by-one&#8221;. The glossary notes on the definition of an event cloud says [...]]]></description>
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		<slash:comments>1</slash:comments>
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