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	<title>The BTM Blog &#187; Brian Connell</title>
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	<link>http://www.westglobal.com/blog</link>
	<description>From the creators of Vantify</description>
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		<title>5th EPTS Symposium thinking out loud</title>
		<link>http://www.westglobal.com/blog/2009/10/07/5th-epts-symposium-thinking-out-loud/</link>
		<comments>http://www.westglobal.com/blog/2009/10/07/5th-epts-symposium-thinking-out-loud/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 22:50:00 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[EPTS]]></category>
		<category><![CDATA[5th Symposium]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=75</guid>
		<description><![CDATA[Back from beautiful Trento in Italy where the 5th EPTS Symposium was held.  Marvelous location, and we even managed to find a really beautiful Michelin-star rated restaurant.
While it was great to meet up with some friends and colleagues, and there were some very interesting nuggets at the conference, my overall impression was one of disappointment [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>But I&#8217;ve Already Got Monitoring</title>
		<link>http://www.westglobal.com/blog/2009/07/03/but-ive-already-got-monitoring/</link>
		<comments>http://www.westglobal.com/blog/2009/07/03/but-ive-already-got-monitoring/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 21:46:58 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Service Experience]]></category>
		<category><![CDATA[BAM]]></category>
		<category><![CDATA[Monitoring]]></category>
		<category><![CDATA[premptive]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=67</guid>
		<description><![CDATA[A partner of ours returned from a meeting recently with the reaction from the prospect of &#8220;I already monitor my systems, why do I need more monitoring?&#8220;.  Great question.
I get that a lot. It&#8217;s a normal reaction. Usually from the IT Operations Director who has spent considerable sums of money on monitoring to date, and [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>High Tech Fortune Telling?</title>
		<link>http://www.westglobal.com/blog/2009/02/28/high-tech-fortune-telling/</link>
		<comments>http://www.westglobal.com/blog/2009/02/28/high-tech-fortune-telling/#comments</comments>
		<pubDate>Sat, 28 Feb 2009 14:07:35 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=45</guid>
		<description><![CDATA[I was recently giving a presentation to a rather large utility provider, and was asked the question &#8220;But why do I need real-time?&#8221;
Good question.  And a very difficult question to answer correctly in most cases.  There&#8217;s lots of answers that address the requirement &#8211; in theory.  Take your pick from the ones I come across most [...]]]></description>
		<wfw:commentRss>http://www.westglobal.com/blog/2009/02/28/high-tech-fortune-telling/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Causality, Context, and &#8220;Heavy Snow in Madrid&#8221;</title>
		<link>http://www.westglobal.com/blog/2009/01/31/heavy_snow_in_madrid/</link>
		<comments>http://www.westglobal.com/blog/2009/01/31/heavy_snow_in_madrid/#comments</comments>
		<pubDate>Sat, 31 Jan 2009 13:43:57 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[airport]]></category>
		<category><![CDATA[causality]]></category>
		<category><![CDATA[madrid]]></category>
		<category><![CDATA[nigel]]></category>
		<category><![CDATA[spain]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=39</guid>
		<description><![CDATA[Sometimes (and most especially it seems in Europe), bad weather can bring a country to a standstill.  Not long ago, some snow fell in Madrid (pretty rare) and resulted in what appeared to be a national emergency including shutting down the airport for a small period.  The following is an email written by one of [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>One-by-one can still be CEP</title>
		<link>http://www.westglobal.com/blog/2008/10/31/one-by-one-can-still-be-cep/</link>
		<comments>http://www.westglobal.com/blog/2008/10/31/one-by-one-can-still-be-cep/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 14:57:28 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[EPTS]]></category>
		<category><![CDATA[CEP]]></category>
		<category><![CDATA[Event Cloud]]></category>
		<category><![CDATA[One-by-one]]></category>
		<category><![CDATA[sets of events]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=35</guid>
		<description><![CDATA[Having read Opher&#8217;s excellent blog posting on describing CEP maturity models, I found that while I agreed with Opher&#8217;s descriptions of differences between messaging and events, I disagreed with describing phase 3 of CEP as &#8220;towards looking at &#8216;event clouds&#8217; instead of events one-by-one&#8221;.

The glossary notes on the definition of an event cloud says that [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Aligning IT with the Business</title>
		<link>http://www.westglobal.com/blog/2008/09/10/aligning-it-with-the-business/</link>
		<comments>http://www.westglobal.com/blog/2008/09/10/aligning-it-with-the-business/#comments</comments>
		<pubDate>Wed, 10 Sep 2008 16:13:45 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Service Experience]]></category>
		<category><![CDATA[align it with the business]]></category>
		<category><![CDATA[BAM]]></category>
		<category><![CDATA[BSM]]></category>
		<category><![CDATA[experience]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=29</guid>
		<description><![CDATA[Many vendors use variations of the concept of enabling an enterprise to &#8220;Align IT with the Business&#8221;.  For example, products to help to manage IT from the perspective of the Business and to do more of what drives the business and less of what doesn&#8217;t.  Or to view your IT as an engine [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Qualitative Service Monitoring</title>
		<link>http://www.westglobal.com/blog/2008/08/14/qualitative-service-monitoring/</link>
		<comments>http://www.westglobal.com/blog/2008/08/14/qualitative-service-monitoring/#comments</comments>
		<pubDate>Thu, 14 Aug 2008 19:13:31 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[EPTS]]></category>
		<category><![CDATA[BAM]]></category>
		<category><![CDATA[BSM]]></category>
		<category><![CDATA[citt]]></category>
		<category><![CDATA[QSM]]></category>
		<category><![CDATA[qualitative]]></category>
		<category><![CDATA[SAM]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=25</guid>
		<description><![CDATA[
The evolution of enterprise monitoring has evolved greatly in recent years by focusing on the service being delivered to the Business rather than the health of the underlying IT infrastructure. We have ITIL and ISO20000 frameworks and certification to learn how to align the services to Business needs, and we also have CMDB and BSM [...]]]></description>
		<wfw:commentRss>http://www.westglobal.com/blog/2008/08/14/qualitative-service-monitoring/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Lost in Translation</title>
		<link>http://www.westglobal.com/blog/2008/07/28/lost-in-translation/</link>
		<comments>http://www.westglobal.com/blog/2008/07/28/lost-in-translation/#comments</comments>
		<pubDate>Mon, 28 Jul 2008 17:23:40 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[BAM]]></category>
		<category><![CDATA[SAM]]></category>
		<category><![CDATA[Service Activity Monitoring]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=22</guid>
		<description><![CDATA[
Occasionally I get asked a simple question by IT Operations managers, &#8220;Why do I need another monitoring tool?  I’m already monitoring all my IT and network technology – what else could I need?&#8221;. And then in the next meeting an Executive will ask me “Why are we still only discovering incidents when the customer [...]]]></description>
		<wfw:commentRss>http://www.westglobal.com/blog/2008/07/28/lost-in-translation/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Friends, Romans, Countrymen!</title>
		<link>http://www.westglobal.com/blog/2008/07/03/friends-romans-countrymen/</link>
		<comments>http://www.westglobal.com/blog/2008/07/03/friends-romans-countrymen/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 21:01:24 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[EPTS]]></category>
		<category><![CDATA[DEBS 08]]></category>
		<category><![CDATA[Friends]]></category>
		<category><![CDATA[Julius Caesar]]></category>
		<category><![CDATA[Mark Antony]]></category>
		<category><![CDATA[Romans]]></category>
		<category><![CDATA[Rome]]></category>
		<category><![CDATA[Shakespeare]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=19</guid>
		<description><![CDATA[
The EPTS Use Case working group met on Monday in Rome before the DEBS 08 conference got underway.  It was hot stuff &#8211; temperatures touched 40C or 104F, laptops overheated, but great progress was made.  The new use case template should be available on the EPTS website in about four weeks.  After that, work should [...]]]></description>
		<wfw:commentRss>http://www.westglobal.com/blog/2008/07/03/friends-romans-countrymen/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Blind Men, Elephants and Snake Oil</title>
		<link>http://www.westglobal.com/blog/2008/06/26/blind-men-elephants-and-snake-oil/</link>
		<comments>http://www.westglobal.com/blog/2008/06/26/blind-men-elephants-and-snake-oil/#comments</comments>
		<pubDate>Thu, 26 Jun 2008 17:39:47 +0000</pubDate>
		<dc:creator>Brian Connell</dc:creator>
				<category><![CDATA[Business Activity Monitoring]]></category>
		<category><![CDATA[Complex Event Processing]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[business intelligence]]></category>
		<category><![CDATA[elephant]]></category>
		<category><![CDATA[experience center]]></category>
		<category><![CDATA[snake oil]]></category>
		<category><![CDATA[tibco]]></category>
		<category><![CDATA[vantify]]></category>

		<guid isPermaLink="false">http://www.westglobal.com/blog/?p=17</guid>
		<description><![CDATA[There&#8217;s some ongoing discussions in blogland as a result of a recent blog posting here by my good friend Tim Bass.  In his post, he applauds the use of analytics to the point of damning the current crop of CEP vendors for being made up of companies that don&#8217;t &#8220;support or advocate advanced analytics&#8221;.
Opher responded here by saying [...]]]></description>
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		<slash:comments>2</slash:comments>
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