Monthly Archives: July 2008
Occasionally I get asked a simple question by IT Operations managers, “Why do I need another monitoring tool? I’m already monitoring all my IT and network technology – what else could I need?”. And then in the next meeting an … Continue reading
Posted in Business Activity Monitoring, Customer Experience
Tagged BAM, SAM, Service Activity Monitoring
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Customer Experience is definitely one of the hot topics for 2008. Against a background of intense competition and with operators generally having access to similar technical and service capabilities, it is recognised that focusing on the overall Customer Experience is … Continue reading
Posted in Customer Experience
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The EPTS Use Case working group met on Monday in Rome before the DEBS 08 conference got underway. It was hot stuff – temperatures touched 40C or 104F, laptops overheated, but great progress was made. The new use case template … Continue reading
Posted in Complex Event Processing, EPTS
Tagged DEBS 08, Friends, Julius Caesar, Mark Antony, Romans, Rome, Shakespeare
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Recently WestGlobal went through a rebranding exercise. We wanted to update our image to reflect our product strengths and also to find a new name for our flagship product. Our product is built on a Complex Event Processing (CEP) engine … Continue reading
Posted in Complex Event Processing
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