Monthly Archives: June 2011

I was reading the this entry from the very good blog of Correlsense and liked the analogy of transaction monitoring and shopping.  It’s not an analogy I’d heard before now.  My own personal favorite analogy is a Restaurant – I … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment