Monthly Archives: May 2012

I’ve spent my fair share of time working in IT operations and IT operations still think in terms of infrastructure – servers, routers, load balancers, etc.  Monitoring infrastructure is relatively simple.  Is it working?  Or not? Some monitoring products will … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment