Category Archives: Business Activity Monitoring

I’ve spent my fair share of time working in IT operations and IT operations still think in terms of infrastructure – servers, routers, load balancers, etc.  Monitoring infrastructure is relatively simple.  Is it working?  Or not? Some monitoring products will … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment

Our Video “Vantify: Revolutionising Monitoring” is a overview of our product. Having spent time introducing ourselves one-on-one to customers and differentiating ourselves from the many monitoring tools in the marketplace we realised that we could save a lot of time … Continue reading

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Here’s 5 of our favorite tips we’ve gathered over the years to assist you in getting the most from your Business Transaction Monitoring solution: Start out by identifying your key transactions and Services.  Be selective.  Too much noise in terms … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, General, SDP, Service Delivery Monitoring, Service Experience | Tagged , , | Leave a comment

I was reading the this entry from the very good blog of Correlsense and liked the analogy of transaction monitoring and shopping.  It’s not an analogy I’d heard before now.  My own personal favorite analogy is a Restaurant – I … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment

A partner of ours returned from a meeting recently with the reaction from the prospect of “I already monitor my systems, why do I need more monitoring?“.  Great question. I get that a lot. It’s a normal reaction. Usually from … Continue reading

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I was recently giving a presentation to a rather large utility provider, and was asked the question “But why do I need real-time?” Good question.  And a very difficult question to answer correctly in most cases.  There’s lots of answers … Continue reading

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Twitter provide nice APIs that allow users access to their data. There’s a whole bunch of interesting applications built on top of this data, most of them gimmicks while a few have serious potential. One of the ways of accessing … Continue reading

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“So what do you actually do?” That dreaded question! I’ve moved job recently and I’m hearing it a lot. One of the great thing about working at WestGlobal is that now it’s an easier question to answer. I used to … Continue reading

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