Category Archives: Customer Experience
I’ve spent my fair share of time working in IT operations and IT operations still think in terms of infrastructure – servers, routers, load balancers, etc. Monitoring infrastructure is relatively simple. Is it working? Or not? Some monitoring products will … Continue reading
Our Video “Vantify: Revolutionising Monitoring” is a overview of our product. Having spent time introducing ourselves one-on-one to customers and differentiating ourselves from the many monitoring tools in the marketplace we realised that we could save a lot of time … Continue reading
The right kind of video can deliver a message faster and more effectively than pages of web text. But how do you start? We’ve just recently just finished this promotional video for Vantify. Essentially, it was collaboration between Graphic Mint, … Continue reading
I was reading the this entry from the very good blog of Correlsense and liked the analogy of transaction monitoring and shopping. It’s not an analogy I’d heard before now. My own personal favorite analogy is a Restaurant – I … Continue reading
I’ve seen on a number of occasions where alerts are placed on a dashboard, assigned a trouble ticket, and/or emailed to all members within the IT operations department. Inevitably, and predictably, chaos reigns. The easy alerts are quickly dealt with, … Continue reading
A partner of ours returned from a meeting recently with the reaction from the prospect of “I already monitor my systems, why do I need more monitoring?“. Great question. I get that a lot. It’s a normal reaction. Usually from … Continue reading
I was recently giving a presentation to a rather large utility provider, and was asked the question “But why do I need real-time?” Good question. And a very difficult question to answer correctly in most cases. There’s lots of answers … Continue reading
Many vendors use variations of the concept of enabling an enterprise to “Align IT with the Business”. For example, products to help to manage IT from the perspective of the Business and to do more of what drives the business … Continue reading