Comments for The BTM Blog

Comment on Shhhh…. by Brian Connell

Brian Connell — Thu, 10 Feb 2011 18:17:06 +0000

Thanks Jason!

Comment on Shhhh…. by Jason

Jason — Tue, 08 Feb 2011 16:43:59 +0000

Good to see you blogging away again…even if it is just a whisper. Will be sure to keep an eye out to see what comes next!

Comment on But I’ve Already Got Monitoring by Samisa

Samisa — Thu, 25 Feb 2010 16:09:37 +0000

Business Activity Monitoring – An Introduction

Comment on 5th EPTS Symposium thinking out loud by Elhabib

Elhabib — Fri, 09 Oct 2009 00:50:59 +0000

Hi Brian
This is Elhabib again.
I am able to login to the public site but not to the members wiki. Do I need a separate login name for the wiki?
I am from CAC Japan and we are member of EPTS.
My login name on the pulic site is Elhabib
can you help?
You can reach me at the email above
Thanks
Elhabib

Comment on 5th EPTS Symposium thinking out loud by Opher Etzion

Opher Etzion — Thu, 08 Oct 2009 17:49:50 +0000

Hi Brian. Progress is indeed slower than I hoped, and indeed we need to get more people participate in the working groups. However, I don’t see public review of work done and getting different opinions heard at that review as a bad thing, public reviews are intended to improve the quality of deliverables, so the “thinking out loud” has been the major goal of that meeting. As for getting things done faster– my challenge to you is to set a personal example by leading and participating in work groups.
Getting the EPTS promotion work off the ground will be very helpfull

cheers,

Opher

Comment on 5th EPTS Symposium thinking out loud by Brian Connell

Brian Connell — Thu, 08 Oct 2009 10:45:52 +0000

Elhabib,

The plan is that the documents will be posted on the members wiki at members.ep-ts.com

Probably at some stage in the future, they’ll be published on the public website. I’d like to redo the public website too – waiting to see if the new workgroup gets approved.

Comment on 5th EPTS Symposium thinking out loud by Elhabib

Elhabib — Thu, 08 Oct 2009 00:33:05 +0000

Could not make it to Trento but I feel exactly the same.
Are there plans to make the documents available on the website?
Regards
Elhabib

Comment on But I’ve Already Got Monitoring by Interesting Links for July 6th

Interesting Links for July 6th — Tue, 07 Jul 2009 05:01:52 +0000

[...] The BAM Blog » Blog Archive » But I’ve Already Got Monitoring – In other words, rather than coping with IT disasters, what about averting them in the first place? A system that constantly monitors your key business activities and transactions, with the ability to connect events together in order to detect variances within your business transactions. Tells you exactly what’s going on in real-time and provides timely warnings. [...]

Comment on Qualitative Service Monitoring by Brian Connell

Brian Connell — Wed, 24 Jun 2009 15:57:30 +0000

Hi Michael,

There’s a lot of confustion with definitions. A Business Service is essentially a service that is offered and delivered by the business. Many of these services fall into the subset of business services that require something outside of IT like the example of a loan application. But increasingly, many Business Services are now completely automated and handled within the IT infrastructure, for example booking a hotel room.

It is relatively safe to say that all Business Services have a coarse granularity. That is, they can be decomposed into logical steps. At this point, since the steps are no longer recognizable by the business as services that are on offer, the are referred to as IT services. Often times, at the right level of finer granularity, these steps are aligned with IT services. An IT service is recognizable by IT as a unit of work that is performed by an application. For example, when booking a hotel room, one step may be to process the user login and retrieve user details, another service will check for room availability on the selected dates, and yet another may be to validate payment details, etc. IT services usually have the characteristics of being reusable too, so that individual IT services may also participate in multiple difference Business Activities.

HP have many great products, and we have customers that get a lot of value from combining our unique monitoring and (especially) real-time alerting capabilities with products such as BAC for example. Drop me a line and perhaps we can explore this topic further.

Comment on Qualitative Service Monitoring by Michael Procopio

Michael Procopio — Wed, 24 Jun 2009 02:54:49 +0000

I read Doug’s blog also and I’ve never heard of SAM either.

At a recent conference there was a discussion that the difference between a business service and an IT service was that a business service by definition (at least his) required something beyond IT. His example was a loan process where a loan officer needed to talk to the applicant then use and and IT service to process the loan.

Or are you saying that a business activity is made up of 1 or more service activities?

At HP we use the terms End User Monitoring which is Quality of Experience (QoE), Business Transaction Monitoring which is the flow of data thru multiple systems and Infrastructure Monitoring which is monitoring of servers, database, network etc.

I agree with your statement “It is just not possible to qualitatively monitor business activities from infrastructure data.”

It is unfortunate the naming in this space isn’t more standard, but I hope I’m getting your point. I may blog about this myself.

Michael Procopio, my opinion, not HP’s. http://www.hp.com/go/BSMblog