Tag Archives: BSM

5 Tips for Business Transaction Monitoring

Posted on January 19, 2012 by Brian Connell

Here’s 5 of our favorite tips we’ve gathered over the years to assist you in getting the most from your Business Transaction Monitoring solution: Start out by identifying your key transactions and Services.  Be selective.  Too much noise in terms … Continue reading →

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, General, SDP, Service Delivery Monitoring, Service Experience | Tagged , , | Leave a comment

Aligning IT with the Business

Posted on September 10, 2008 by Brian Connell

Many vendors use variations of the concept of enabling an enterprise to “Align IT with the Business”. For example, products to help to manage IT from the perspective of the Business and to do more of what drives the business … Continue reading →

Posted in Business Activity Monitoring, Business Service Management, Customer Experience, Service Experience | Tagged , , , | 2 Comments

Qualitative Service Monitoring

Posted on August 14, 2008 by Brian Connell

The evolution of enterprise monitoring has evolved greatly in recent years by focusing on the service being delivered to the Business rather than the health of the underlying IT infrastructure. We have ITIL and ISO20000 frameworks and certification to learn … Continue reading →

Posted in Business Activity Monitoring, Business Service Management, EPTS | Tagged , , , , , | 3 Comments