Business Transaction Monitoring (BTM) with Vantify!
Why Vantify ?
WestGlobal Vantify monitors software responsiveness at each step in every transaction, assuring the effective delivery of key services and instantly identifying the root cause of anomalous behaviour. Vantify provides you with real-time visibility and analysis, enabling instant detection of degradations in advance of expensive interruptions and outages.
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ITIL v3 – There's a Gap in your Monitoring!
Here's a bold statement: "There's a gaping hole in the monitoring strategies of most IT organisations, and that Gap is costing many enterprises both money and customers."
This Gap is what we call the "Service Delivery Performance" Gap.
ITIL v3: Business Service Monitoring / Service Management
ITIL (A set of Best Practice guidance for IT Service Management) is something we come accross all the time. Our customers tell us Vantify is a valuable tool in the drive towards a service driven IT strategy. So how exactly does Vantify align with the main objectives of adopting V3 of ITIL? Here are definitions of some key ITIL concepts and terms and explanations of how our product Vantify fits with those concepts...
Customer Testimonials
Ireland to proactively monitor key
business activities in real-time, thus
assuring key revenue streams and
customer satisfaction.”
– Liam Butler
Operations Director,
Vodaphone Ireland.
“Operational” dashboard which
enables Support to proactively monitor
our business services resulting in
reduced down time and faster
restoration of services".
– M. D.
Service Relationship Manager, Telco
reinforces our end to end Customer
Service Management ability. Customer
stability is essential to our business
and to customers’ end user experience.”
– M. D.
Service Relationship Manager, Telco
before they become problems. Without
Vantify,identifying a performance issue
in advance of an incident would be
much harder to spot.”
– B.F.
Second Line Support
(revenue generating) service,…. This
has been addressed and the dashboard…
presented the issue clearly and allowed
the Second Level Support to react
without receiving an alert from first line
or from the users.”
-Second Level Support
Support Dev CRM Application Team
Recent blog entries
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5 Tips for Business Transaction MonitoringHere’s 5 of our favorite tips we’ve gathered over the years to assist you in getting the most from your Business Transaction Monitoring solution: Start...
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ShoppingI was reading the this entry from the very good blog of Correlsense and liked the analogy of transaction monitoring and shopping. It’s not an...
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Walk the TalkI’ve seen on a number of occasions where alerts are placed on a dashboard, assigned a trouble ticket, and/or emailed to all members within the...
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