The individual modules within the architecture are briefly described below.

Complex Event Processing Engine: This module provides CEP capabilities as described on the Technology Overview page. It is able to efficiently process many thousands of events per second and apply a set of CEP operations such as filtering, aggregation and enrichment to serve the overlying Customer and Service Experience modules. Vantify provides a number of models for integration with event sources including open APIs and a library of adaptors for common middleware such as TIBCO™, .NET™ and JAVA™ . Where native events are not available, other approaches including SNMP and log-file parsing are supported.

Vantify provides a set of templates allowing users to very easily define the event trigger conditions that should invoke some form of notification or alarm on the dashboard or via external interface.

Customer Experience Management(CEM): CEM provides the ability to monitor, alarm and analyse service delivery or business activities from the perspective of an individual or group of customers. For example, a CEP template may be defined to generate a notification if an end-to-end provisioning operation exceeds a certain target time for a configurable number of customers. When this event occurs, CEM will present provisioning performance data associated with the MSISDNs that are outside the required range. The Vantify user may then visually ‘drill-down’ to inspect events and data associated with the underling operations (e.g. provision HLR, provision Voice Mail ....) to determine where the operation failed or was delayed. It is this use of CEP that enables business activities to be investigated at any level of detail.

Service Experience Management(SEM): SEM provides the ability to monitor, alarm and analyse service delivery or business activity from the perspective of the service provider or business activity owner. Data presentation tends to be based on aggregated performance, for example presentation of average ‘end-to-end’ and ‘per-system’ provisioning time over a 24 hour period. As with CEM, templates allow the user to rapidly define performance related triggers that will be signaled visually via the dashboard and optionally via external connectors as described below.

Dashboard: A real-time visual display presenting the CEM and/or SEM data for the monitored business activities and services. As mentioned earlier, Vantify allows the user to drill-down to an arbitrary depth to investigate the performance of IT or network elements underlying the high level business activity or service.

View Vantify Experience Centre Overview [PDF 716kb]