Vantify 2.0 Business Activity Monitoring solution reduces customer incidents by up to 80%

Dublin, 18 November, 2008: WestGlobal, the leading provider of real-time Business Activity Monitoring solutions, has launched Vantify Experience Centre 2.0, a monitoring solution that provides real-time visibility of critical business indicators for any business activity. Vantify 2.0 enables telecom operators to preempt and solve problems before the customer becomes aware of them, thus improving customer satisfaction, revenue generation and brand reputation.

Traditional technology-centric monitoring solutions detect approximately 20% of incidents because they are monitoring the hardware and technology infrastructure. Yet up to 80% of problems are due to software bugs, interworking issues and configuration errors and are often undetected*. Vantify 2.0 addresses this gap by providing continuous measurement of complete business activities for all users and enabling rapid detection and diagnosis of incidents regardless of the underlying cause.

“Vantify Experience Centre 2.0 has uniquely enabled Vodafone Ireland to proactively monitor key business activities in real-time thus assuring key revenue streams and customer satisfaction,” commented Liam Butler, Operations Director, Vodafone Ireland.

“Based on our unique Complex Event Processing and Business Activity Monitoring technology, Vantify 2.0 allows telecom operators to detect patterns of service or user behaviour providing real-time indication of performance problems or indeed fraud,” said Patrick Lennon, CEO of WestGlobal. “In addition, with Vantify the operator can drill down from the business activity to the root cause of the problem instantaneously via our intuitive dashboards ensuring managers have the right data to support their decision making.”

Despite substantial investments in people, processes and monitoring technology, the rate of customer impacting incidents remains frustratingly high for IT intensive enterprises. Reports suggest as many as 40% of all incidents are reported by customers and not detected internally, which obviously has a damaging impact both in terms of cost and customer satisfaction. Vantify 2.0 enables a complete view of service behaviour based on continuous monitoring of all transactions for all users and is proven to substantially reduce incident rates and increase operational efficiency. Vantify 2.0 provides a depth and richness of operational insight impossible with traditional technology-centric monitoring solutions.

About WestGlobal
Founded in 2000, WestGlobal is the leading provider of real-time Business Activity Monitoring solutions, utilizing innovative Complex Event Processing technology. Vantify Experience Centre, WestGlobal's ground breaking Business Activity Monitoring solution, offers enterprises total insight into the performance of their business activities and underlying IT services. Use of innovative Complex Event Processing technology enables real-time presentation of performance data from Customer and Service Experience perspectives. Intuitive dashboards and drill-down support multiple viewpoints, from the end-to-end business activity down to the individual IT services supporting that activity.

Applications of Vantify Experience Centre include business KPI dashboards for executives, service assurance, service and IT performance baselining and monitoring, and root-cause analysis for issues impacting customer or service experience.

For more information, please visit our Product Overview page

Contact:
Irene Dehaene
WestGlobal
+353 87 292 3333
irene.dehaene AT westglobal DOT com

or visit our Contact Us page.

*Gartner Research Note “Making Smart Investments to Reduce Unplanned Downtime”, D.Scott, 16 March 1999.