Vantify Overview

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution.

A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance.

Why?

  • Reduce costs and lost revenues caused by interuptions to key transactions and services
  • Instantly detect performance degradations
  • Reduces the number of incidents by between 20% and 80%.
  • Instantly react, before customers are impacted
  • Reduce resolution times by up to 90 %
  • Assurance of Service Delivery Performance
  • Increase overall customer satisfaction

Where?

  • Industry examples: Finance, Telco, Manufacturing, Retail, Healthcare
  • Application examples: Cloud & Shared Services, End-User Experience, App. Performance Mgt., CMDB/CMS, IT Service Management (ITIL)
  • Use-Case examples: SLA Performance Monitoring for internal, external and outsourced service delivery, Sales Order Processing (POS), Customer & Service Provisioning, User Self-care via SMS, ATM, Web, IVR & Call Center

Features

  • Real-time and automatic detection of performance degradations
  • Total Insight of each Transaction, each Step
  • Continuous capture capability of all events
  • Rapid root-cause analysis
  • Automatic reporting tool complements real-time dashboards and alerts
  • In-depth powerful analysis supporting prediction and capacity planning
  • Simple and rapid integration model independent of technology and vendor for monitored elements

 

To find out more about Vantify please Contact Us.

Vantify Product Overview