Despite substantial investments in monitoring solutions, enterprises commonly fail to detect many incidents until reported by Customers - too late! An IDC report in 2007 estimated the proportion of Customer reported incidents to be as high as 40%.
The failure to detect incidents internally is due to traditional monitoring solutions being highly 'technology-centric' and focusing on individual elements or technology domains. This leads to a fragmented operational view and an incomplete and unreliable measure of overall Business Activity or Service performance and incidents. Vantify eliminates this gap."Vantify has uniquely enabled Vodafone Ireland to proactively monitor key business activities in real-time, thus assuring key revenue streams and customer satisfaction.”
– Liam Butler
Operations Director (Vodafone Ireland)
Vantify is proven with major enterprises to improve Customer Experience, reduce incident count and contribute to continuous and significant performance optimization in complex multi-vendor technology environments.
Specific Case Studies include:
- Resolving long-standing problems in complex Point-of-Sale activations processes;
- Optimization of Call Centre technology allowing a 20 second reduction in average call times.
Recent blog entries
Observations on Monitoring and Business AlignmentI’ve spent my fair share of time working in IT operations and IT operations still think in terms of infrastructure – servers, routers, load balancers,...
Vantify: Revolutionising MonitoringOur Video “Vantify: Revolutionising Monitoring” is a overview of our product. Having spent time introducing ourselves one-on-one to customers and differentiating ourselves from the many...
Smart Alerting: Only as Good as your ParametersI have just read an article about the devastating tornadoes in the USA. The article came from the website of AWARE , an independent forum...