Vantify Value

Why Vantify?

Despite substantial investments in monitoring solutions, enterprises commonly fail to detect many incidents until reported by Customers - too late! An IDC report in 2007 estimated the proportion of Customer reported incidents to be as high as 40%.

The failure to detect incidents internally is due to traditional monitoring solutions being highly 'technology-centric' and focusing on individual elements or technology domains. This leads to a fragmented operational view and an incomplete and unreliable measure of overall Business Activity or Service performance and incidents. Vantify eliminates this gap.

– Liam Butler
Operations Director (Vodafone Ireland)

Vantify is proven with major enterprises to improve Customer Experience, reduce incident count and contribute to continuous and significant performance optimization in complex multi-vendor technology environments.

Specific Case Studies include:

• Resolving long-standing problems in complex Point-of-Sale activations processes;
• Optimization of Call Centre technology allowing a 20 second reduction in average call times.